The shop’s rules, in plain words

Withdrawal, returns, and refunds

What can be returned, what can’t (fresh flowers), and how we sort out a problem.

Refund policy

This English translation is provided for convenience. The French version prevails in the event of any discrepancy.

 

In short

  • Fresh flowers, plants and personalized creations: no right of withdrawal, because they wilt quickly or are made for you.
  • Objects (vases, cachepots, candles…) and dried flowers: 14 days to change your mind.
  • A creation that is damaged or does not match your order? Let us know quickly, with a photo: we remake it or refund you.
  • Grave maintenance (service): 14 days to change your mind, with visits already carried out remaining due.

Fresh flowers cannot be returned

In accordance with the French Consumer Code (Code de la consommation), article L.221-28, the right of withdrawal does not apply:

  • to fresh flowers, bouquets, floral arrangements and plants, which are goods liable to deteriorate or expire rapidly (article L.221-28, 4°);
  • to creations made to your specifications or clearly personalized: custom creation, funeral creation with a ribbon or inscription, wedding creation, arrangement with the flowers or colors you requested (article L.221-28, 3°).

You of course remain protected by the legal guarantees: see “A damaged or non-conforming creation” below.

Grave maintenance: 14 days to change your mind

Grave maintenance is a service. You can withdraw within 14 days of your order, without having to give a reason: call us at +33 5 56 66 05 27 or write to contact@audeladesfleurs.fr. If a visit has already taken place at your request during this period, its amount remains due (articles L.221-25 and L.221-28 of the Code de la consommation); we refund you the rest within 14 days. The subscription paid per visit, for its part, can be stopped at any time from your customer account.

Objects and dried flowers: 14 days to change your mind

For objects (vases, cachepots, candles…) and non-personalized dried flower bouquets, you can withdraw within 14 days following the day you, or the person you have designated, take possession of them, without having to give a reason or pay a penalty. If your order combines fresh flowers and an object, the withdrawal applies only to the object.

1. Let us know

Before the end of the period, inform us of your decision by a clear statement: by email at contact@audeladesfleurs.fr, by mail to 29 Cours de Verdun, 33470 Gujan-Mestras, or using the model form below. You can also come and see us at the shop.

2. Bring back or send back the product

No later than 14 days after informing us, bring the product back to the shop (it's free) or send it back to the address above. The cost of sending it back remains your responsibility. The product must be complete. You are responsible for any decrease in its value if it results from handling other than what is necessary to verify its nature, characteristics and proper functioning.

3. Refund

We refund all sums paid for the product, as well as the initial delivery fees where the withdrawal covers the entire order, no later than 14 days after being informed of your decision. We may wait until we have gotten the product back, or until you have sent us proof of having sent it, if that date is earlier. The refund is made using the payment method used for the order, at no cost to you.

Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of Dominique Gratens EI – Au Delà des Fleurs, 29 Cours de Verdun, 33470 Gujan-Mestras, France – contact@audeladesfleurs.fr:

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the goods (*)/for the provision of the services (*) below:

Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Strike out whichever does not apply.

A damaged or non-conforming creation?

If your creation arrives damaged, wilted or different from your order (product, size, dominant colors), let us know, if possible within 24 hours of delivery, with a photo, at +33 5 56 66 05 27 or at contact@audeladesfleurs.fr. We offer to remake and redeliver it free of charge, or to refund you. This time limit allows us to act quickly: it does not reduce your rights under the legal guarantee of conformity and the guarantee against hidden defects, detailed in article 9 of our terms of sale.

An order we cannot fulfill

If we cannot make or deliver your order on the chosen date, we let you know and refund you in full, delivery fees included, within 14 days at the latest. To change or cancel an order yourself, see article 4 of our terms of sale: it is possible until noon on the day before the chosen date.

Version dated October 10, 2026.