Delivery and pickup

This English translation is provided for convenience. The French version prevails in the event of any discrepancy.

In short

• We deliver ourselves, Tuesday to Sunday, to 6 towns in the south of Arcachon Bay.
• Delivery is €7.99, free on purchases from €50. In-store pickup is free.
• Same day? Call before noon (10:00 am on Sundays): +33 5 56 66 05 27.
• Leave the recipient's number: it is the key to a successful delivery.

Where do we deliver?

No carrier and no parcels: your creation leaves the shop at 29 Cours de Verdun and arrives fresh to the person you want to treat. We deliver to the home, the office, the funeral home, the crematorium, the church or the site of a ceremony, in the following towns:

Town	Postal code
Gujan-Mestras	33470
Le Teich	33470
La Teste-de-Buch, including Cazaux	33260
Pyla-sur-Mer	33115
Arcachon	33120
Biganos, including Facture	33380

Your address is not listed, or the site says delivery is not available? Call us at +33 5 56 66 05 27: we will often find a solution. We do not send flowers by mail.

How much does it cost?

• Delivery: €7.99.
• Free from €50 of purchases (value of the products, excluding delivery fees).
• In-store pickup: free.

The exact amount is always displayed before payment.

When do we deliver?

• Tuesday to Sunday. The shop is closed on Mondays: we do not deliver that day.
• On the date of your choice: you choose it in the cart from the dates offered, even several days in advance.
• Same day: call us before noon Tuesday to Saturday, before 10:00 am on Sundays, at +33 5 56 66 05 27. We tell you right away whether it is possible.
• The time: we deliver during the chosen day, with no guaranteed delivery time. For a ceremony, an event or a specific time, let us know when you order: we arrange things so as to arrive beforehand.

The information to give us

• The recipient's name and full address: building, floor, access or gate code, name of the residence, company or hotel.
• Their phone number: it is used only for the delivery, and saves us many back-and-forth trips.
• For a ceremony: the place, the name of the deceased, the date and the time.

An incomplete or incorrect address can prevent delivery: check it carefully before confirming your order.

If the recipient is not there

We first try to reach them. With their agreement, we leave the flowers with a neighbor, the caretaker or the reception desk, or we place them in a sheltered spot they indicate to us. Otherwise, we leave a delivery notice and let you know: the flowers go back to the cool of the shop, where the recipient can come to collect them, or we agree together on a new delivery. If the delivery failed because of an incorrect or incomplete address, this new delivery may be charged at the delivery rate then in force.

Hospitals, clinics and retirement homes

Some facilities do not accept flowers or plants in the rooms: this is the case of the Pôle de santé d'Arcachon, in La Teste-de-Buch. Check before ordering, or call us: we will advise you.

In-store pickup

Choose “pickup” in the cart, then the date: your creation will be waiting for you at 29 Cours de Verdun, 33470 Gujan-Mestras, during opening hours:

• Tuesday to Saturday: 9:00 am to 12:15 pm and 3:00 pm to 7:00 pm;
• Sunday: 9:00 am to 12:30 pm;
• closed on Mondays.

Fresh flowers do not wait: if you cannot come on the planned day, call us. If we do not hear from you, we keep your order cool until closing time on the next day we are open; beyond that, it can no longer be kept or refunded.

On delivery

Creations travel under our responsibility until they are handed over. A problem (damaged creation, error)? Let us know, if possible within 24 hours, with a photo, at +33 5 56 66 05 27 or at contact@audeladesfleurs.fr: we remake it or refund you. If we cannot deliver on the agreed date, you can cancel and receive a full refund. See our terms of sale.

Version dated November 5, 2026.